At present, we accept the following methods of payment
Absolutely No, we never charge any hidden fee on any product you purchase from us. You just need to pay what is mentioned on the payment page and nothing more than that.
Yes, we offer Cash-On-Delivery (COD) option. By choosing this mode of payment, you can pay money at the time of delivery of your product.
1. COD means Cash-On-Delivery. We provide you with an option of paying for your purchase at your doorstep. You can place your order online and make your cash payment when the product is delivered to you.
2. You can get this option for almost all products on our site. A few products do not have this option. However, we are taking measures to make COD option available on all our products.
Sorry, cheques are not acceptable. If you choose COD, you need to make payment by cash only.
We give refund by asking you to provide your account details and the amount shall be transferred to your account.
Yes, you can opt for some other payment option like Net Banking, PayPal or Demand Draft. We offer Cash-On-Delivery (COD) option for almost all our products.
Yes. All transactions are purely secured and we strive to achieve high level of safely for the details you provide. We use the most advanced payment gateways to process the transactions. We employ the latest SSL data encryption to protect your sensitive information.
Please click on this link and write to us with all the details of transaction and include transaction receipt, if any.
If we make the arrangements for getting back the product, you need not pay anything.
We and our payment partners keep an eye on transactions continuously. If we notice any suspicious activity or feel any transaction deceitful, we alert our team to verify the details manually. In some rare cases, our team may not be able to confirm whether it is a fraudulent activity or not. In such cases, we keep that transaction on hold and request the customer to provide identity proofs. The ID proofs help us make sure that the purchases were made by the card holder only. We apologize for any inconvenience caused to the customer, because of these proceedings. However, we do this in the interest of ensuring a safe online environment for our customers.
You can use international credit cards supported by PayPal in other countries which include:
From August 1, RBI has made it mandatory for all online transactions to have an additional authentication level to make online shopping safe and secure. The additional level of authentication is a password that you need to give after entering your debit or credit card details while making payments online. VBV (Verified by Visa) or MSC (MasterCard Secure Code) is the new technology used to keep you 100% safe online.
Click on logos below to know more about secure online shopping:
The registration process for getting your secure password varies from bank to bank.
You can click on the logo of your bank given below to start the process:
You need not take any additional step to use this password. Every time you buy something on Meritok.com, you will be redirected to your bank’s website at the time of payment. You will need to enter you VBV or MSC code password there to continue the process.
We do not offer any exchange or cash back promises. In case any product is damaged or incorrect product is sent to you, you can contact our team and send back the damaged or incorrect product to directly to our seller or merchant as noted in your invoice. Meritok.com would manager to ship the correct product upon receipt of the damaged or incorrect one.
You can track the status of the product returned by you by sending an email to us at email@example.com. Alternatively you can call us on +919824717601and talk to our representative. You can also log into your Meritok.com account and track the status of your returns.
As soon as we receive the product from you, we would update your account and specify the status of refund in it.
Refunds are given in any of the following two ways
Here are the steps to get a refund on the cancelled order
Once your cancellation has been confirmed, you will get the refund in the form of store credit or in the same mode you used to make payment to us.
We offer price protection for products during shipment, refund and returns. If the price of the product changes during that period, we will consider the sale price only. Hence, if you want refund, you can get back the amount you have paid, no matter whether the price of the product falls during that period or not.
Users experience some common problems. Here is the list of such problems and appropriate solutions for them.
|Payment made through your card, but you do not receive order confirmation||Please contact our Customer Service team to get the problem resolved.|
|Courier partners websites says order delivered, but you have not received the product||Please go through Non Receipt of Order Beyond Delivery Date|
|You received a damaged or wrong order||Contact our Customer Service. Return the product to us and we will arrange a courier pickup for you.|
|You have received only a part of your order or some items in your order are missing||Please contact our Customer Service. We will make arrangements for shipping the remaining parts or items as soon as possible.|
In case you face a different problem, please send as an email at firstname.lastname@example.org or call us at +919824717601
If you have received a product that was not ordered by you, please write to our Customer Service team by Clicking Here.
The process for exchanging and returning products is
1. You need to return the item within 7 days from the date of delivery to claim full refund. The refund amount will be credited back into your account.
2. The items returned should be unused and in original conditions. The tags and packaging should be intact. Please ensure that you pack them safely to prevent any damage during transit. We recommend you to use a reliable courier service to return the items. After sending the product, please share the tracking details with us.
3. Once we have received the product, we will have the rights to decide whether the product is unused and returned on time.
4. You should send back the authenticity card or certificate intact. Product should not be broken or damaged by you. The original packaging and tags should also be intact.
We sell only genuine products manufactured by reputable brands. However, if you feel that you have received a product that is not up to your expectation, please feel free to write to us. We will take steps to resolve the issue.
Usually, the warranty and guarantee that come with the product will be fulfilled by the seller or the merchants. However, if you are not able to contact the seller/merchant, kindly write to us. We will be more than happy to help you.
No, you need not open a PayPal account to pay using an International card. Just click on the International Credit Card payment method while placing your order.
We allow our customers to pay by cheque or demand draft by depositing the cheque or DD into our bank account. You can also mail the check or DD to our physical address. Once the payment is realized in our account, we will ship the product. Please send us an email or call us to get account and mailing details. If you are making a payment using cheque or DD, please make them payable to Meritok Fashion.