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Free Shipping All Over India!

Meritok.com offers free shipping all over India. Buy anything on Meritok.com and get your product delivered free of shipping cost!

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Accepted Mode of Payments

At present, we accept the following methods of payment

  • Net Banking (All leading banks)
  • Credit Card( Visa/Amex/Master cards)
  • Debit card (All leading banks)
  • Wire transfer from all leading Indian and International banks
  • Cash on Delivery (Available on specific deals and products)
  • PayPal
  • Payment by ATM deposits
  • Mobile payments (PayMate)

Are there any hidden charges on a purchase?

Absolutely No, we never charge any hidden fee on any product you purchase from us. You just need to pay what is mentioned on the payment page and nothing more than that.

Is it possible to make payment at the time of delivery?

Yes, we offer Cash-On-Delivery (COD) option. By choosing this mode of payment, you can pay money at the time of delivery of your product.

What is COD?  Can I use that option for all products on site?

1. COD means Cash-On-Delivery. We provide you with an option of paying for your purchase at your doorstep. You can place your order online and make your cash payment when the product is delivered to you.
2. You can get this option for almost all products on our site. A few products do not have this option. However, we are taking measures to make COD option available on all our products.

Is it possible to give a cheque at the time of delivery, if I choose COD?

Sorry, cheques are not acceptable. If you choose COD, you need to make payment by cash only.

If I have paid on COD, in which method I will get my refund?

We give refund by asking you to provide your account details and the amount  shall be transferred to your account.

Can I buy without debit or credit card on your website?

Yes, you can opt for some other payment option like Net Banking, PayPal or Demand Draft. We offer Cash-On-Delivery (COD) option for almost all our products.

Is it safe to give my credit card or debit card information while making purchases on Meritok.com?

Yes. All transactions are purely secured and we strive to achieve high level of safely for the details you provide. We use the most advanced payment gateways to process the transactions. We employ the latest SSL data encryption to protect your sensitive information.

What to do in case your account has been debited with the amount but the transaction has failed?

Please click on this link and write to us with all the details of transaction and include transaction receipt, if any.

Do I need to pay courier charges to send back my product? Will I get back the money?

If we make the arrangements for getting back the product, you need not pay anything.

What measures have been taken by Meritok.com to prevent fraudulent activities and payments?

We and our payment partners keep an eye on transactions continuously. If we notice any suspicious activity or feel any transaction deceitful, we alert our team to verify the details manually. In some rare cases, our team may not be able to confirm whether it is a fraudulent activity or not. In such cases, we keep that transaction on hold and request the customer to provide identity proofs.  The ID proofs help us make sure that the purchases were made by the card holder only. We apologize for any inconvenience caused to the customer, because of these proceedings. However, we do this in the interest of ensuring a safe online environment for our customers.

Accepted International Credit Cards

You can use international credit cards supported by PayPal in other countries which include:

  • United States
  • United Kingdom
  • Australia
  • Canada
  • Japan
  • Hong Kong
  • Singapore

Is it safe to shop for products online?

From August 1, RBI has made it mandatory for all online transactions to have an additional authentication level to make online shopping safe and secure. The additional level of authentication is a password that you need to give after entering your debit or credit card details while making payments online. VBV (Verified by Visa) or MSC (MasterCard Secure Code) is the new technology used to keep you 100% safe online.

Click on logos below to know more about secure online shopping:

How can I register my debit or credit card and get this additional password?

The registration process for getting your secure password varies from bank to bank.

You can click on the logo of your bank given below to start the process:

HDFCBank ICICIBank CITIBank Standard Chartered State Bank of India
AXISBank HSBC ABN-AMRO Deutsche Bank Karur Vysya Bank

How to use Verified by Visa (VBV) or MasterCard Secure Code (MSC) Password?

You need not take any additional step to use this password. Every time you buy something on Meritok.com, you will be redirected to your bank’s website at the time of payment. You will need to enter you VBV or MSC code password there to continue the process.

Exchanges

We do not offer any exchange or cash back promises. In case any product is damaged or incorrect product is sent to you, you can contact our team and send back the damaged or incorrect product to directly to our seller or merchant as noted in your invoice. Meritok.com would manager to ship the correct product upon receipt of the damaged or incorrect one.

Tracking Returns

How to track the returned product?

You can track the status of the product returned by you by sending an email to us at support@meritok.com. Alternatively you can call us on +919824717601and talk to our representative. You can also log into your Meritok.com account and track the status of your returns.

What to do if the refund is missed?

As soon as we receive the product from you, we would update your account and specify the status of refund in it.

  • If the product is replaced, you will be able to track your shipment (Courier name and AWB number) from your account.
  • If you are getting refund, it would be specified as prepaid credit in your account, once the return is processed by us.

Process of Refunds

What are the methods of refunds?

Refunds are given in any of the following two ways

  • Product replacement - if the product sent to you is damaged or you received wrong item, we would replace it with a new one, after you return that item to us.
  • If you do not want to get a replacement, you need to specify it clearly to our customer service team. We will give Meritok.com store credit to the amount equivalent to the amount of that product.

How will I get a refund, in case the order is cancelled or returned?

Here are the steps to get a refund on the cancelled order

  • Once you mentioned your wish and qualify for getting refund, we will start making arrangements for processing the refund.
  • Refund will be done by the same method in which we have received the payment. In some cases, we may ask you to provide your account details.
  • You can also decide to get the store credit and use that amount for purchasing any product with us in future.
  • Go through our terms and conditions to get more information about this.

What are the refund methods available for the cancelled order?

Once your cancellation has been confirmed, you will get the refund in the form of store credit or in the same mode you used to make payment to us.

When will I get my refund?

  • You will receive the refund within 7 to 21 business days.
  • The refunds are generally processed earlier than the specified time.
  • Depending on the banks and payment gateways, the refund period may vary.
  • Going  through our terms and conditions will give you additional information about this.

Price Changes

What measures on price protection are offered by Meritok.com?

We offer price protection for products during shipment, refund and returns. If the price of the product changes during that period, we will consider the sale price only. Hence, if you want refund, you can get back the amount you have paid, no matter whether the price of the product falls during that period or not.

Problems with an Order

Are you facing any problem with an order?

Users experience some common problems. Here is the list of such problems and appropriate solutions for them.

Common issues

Solution

Payment made through your card, but you do not receive order confirmation Please contact our Customer Service team to get the problem resolved.
Courier partners websites says order delivered, but you have not received the product Please go through Non Receipt of Order Beyond Delivery Date
You received a damaged or wrong order Contact our Customer Service. Return the product to us and we will arrange a courier pickup for you.
You have received only a part of your order or some items in your order are missing Please contact our Customer Service. We will make arrangements for shipping the remaining parts or items as soon as possible.

In case you face a different problem, please send as an email at support@meritok.com or call us at +919824717601

What to do if I have received a wrong product?

If you have received a product that was not ordered by you, please write to our Customer Service team by Clicking Here.

What is the process for exchanging and returning products?

The process for exchanging and returning products is

1. You need to return the item within 7 days from the date of delivery to claim full refund. The refund amount will be credited back into your account.
2. The items returned should be unused and in original conditions. The tags and packaging should be intact.  Please ensure that you pack them safely to prevent any damage during transit. We recommend you to use a reliable courier service to return the items. After sending the product, please share the tracking details with us.
3. Once we have received the product, we will have the rights to decide whether the product is unused and returned on time.
4. You should send back the authenticity card or certificate intact. Product should not be broken or damaged by you. The original packaging and tags should also be intact.

What to do if I have received a duplicate product?

We sell only genuine products manufactured by reputable brands. However, if you feel that you have received a product that is not up to your expectation, please feel free to write to us. We will take steps to resolve the issue.

What to do if the service centre is not helping to resolve an issue?

Usually, the warranty and guarantee that come with the product will be fulfilled by the seller or the merchants. However, if you are not able to contact the seller/merchant, kindly write to us.  We will be more than happy to help you.

Questions Regarding PayPal

Do I need to have a PayPal account to pay using International card?

No, you need not open a PayPal account to pay using an International card. Just click on the International Credit Card payment method while placing your order.

Pay by Demand Draft or Cheque

What are the rates of conversion for International currencies?

We allow our customers to pay by cheque or demand draft by depositing the cheque or DD into our bank account. You can also mail the check or DD to our physical address. Once the payment is realized in our account, we will ship the product. Please send us an email or call us to get account and mailing details. If you are making a payment using cheque or DD, please make them payable to Meritok Fashion.

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