Yes, you can check the status of your order by simply clicking on the “My account” link given in the top menu of any page in our site. This link will take you to your “My Account” page. If you are already logged Click on the “Order history” link displayed in the right side if you are logged in. In case you are not logged in, you need to login first. You can see the list of orders you have placed with us along with their status. We will also send you an email with the shipping information, after shipping your order.
Sometimes, unexpected situation may arise, causing your order to get delayed. We will send you an email to provide you with all the essential information about the delay and the new expected date of delivery. You can also get to know your order status by clicking on “My Account” link available in the top menu of any page in our site. The link will help you understand the exact status of the orders along with the order Ids on that page. If the status indicates “shipped”, you order is already shipped and may take a few days to reach you.
Yes, shipping means packing and shipping the product you have ordered. You can find the shipping time on the products displayed on our website. For instance, you can see-“ships within 5 days” near the products. This is the number of working days that will be taken to dispatch the product from our place. The delivery may take few more days, depending on your locality and the courier service provider used.
We pack the items carefully to avoid any type of damage. The package is made of water proof material with plastic wrap, which ensures enhanced protection to the items, so you can be sure that the product will be delivered to you undamaged.
Please don’t accept any open or torn out package. Contact our Customer Service and specify the problem as soon as possible.
We offer free shipping to India, if
Meritok.com is happy to serve international customers too. We accept orders from around the world. Depending on the delivery address for your order and the product or products you have ordered, the shipping charges and fees may differ.
Products sold by Meritok merchants or vendors may be shipped globally as well. The merchants or vendors may fix their own shipping fees.
Please note the following for products delivered internationally:
We value your privacy and we know how important the privacy of your information is for you. We would like our worldwide customers and customers shipping products globally to understand that cross border shipments are vulnerable to opening. They may be inspected by custom authorities.
We may need to give information about some products, order and shipment, including the titles to our global carriers. The carriers may give the information to the customs authorities to facilitate custom clearance and to abide with the local laws.
If the product is damaged, defective or lost in transit, Meritok.com will offer replacement at no extra charge to global customers. We do not offer returns and replacements in other cases.
We make delivery estimates by adding the expected shipping dates and adding the time that will be taken for a package to travel from the facilities of our merchant to your destination address. Depending on your delivery location and shipping option selected by you, the delivery estimates may vary.
The shipping estimate will be listed on the product page. This is the time take to get the items ready for shipment. The shipping time determines the estimated date of delivery.
No, international shipment orders are subject to customs clearance procedures and so they may have some delays beyond the original estimates of delivery time.
Using the tracking number provided in the shipping information for your orders, you may be able to track the shipment of your order.
For tracking your package, you have to visit the website of any one of our shipping partners. The name of the shipping partner would be specified in the account page.
Each of our vendor or merchant has their own tie up with a number of courier partners. The courier service provider for your order is selected based on your location.
No, at present we do not offer Cash of Delivery option on international orders.
You can choose Cash on Delivery option on an order if
Kindly note that if you have ordered for multiple items, where some of the items are not eligible for Cash on Delivery option, then the payment option will not be available at the time of check out.
Restrictions from manufacturers, warranty issues and non serviceable pin codes are some of the problems that stop us from delivering products to all locations. We may not be able to ship the products to all places in India and overseas because of any of these reasons
The reason may be- our vendors or merchants connect with some new courier service providers and make changes to areas that do not match our service standards. In such cases, we renew our contracts with better courier service providers. Hence, a few areas may be affected temporarily. We are sorry for this inconvenience.
If possible, we combine multiple orders into the same shipment. This aids us to reduce the number of shipments that we need to send to you.
We combine various orders into the same shipment, if they meet the following conditions
We may separate some type of orders
You will find tracking information available in Your Account for the orders that are fulfilled by Meritok.com and shipped through one of our shipping partners. Please check whether this information is available and go through the available options